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IDIA2014 Conference
Port Elizabeth, South Africa
3-4 November 2014

ICT4D HCI Guidelines: A study for Developing Countries

Tiago Devezas
Fraunhofer AICOS
Portugal

Job Mashapa
Fraunhofer AICOS
Portugal

Loic Ndame
Nelson Mandela Metropolitan University
South Africa

Darelle van Greunen
Nelson Mandela Metropolitan University
South Africa

Carlos Carreira
Fraunhofer AICOS
Portugal

Bruno Giesteira
University of Porto
FBAUP, ID+
Portugal

Full paper

Abstract

This paper presents a set of research-based Human-Computer Interaction (HCI) guidelines for developing countries. The proposed guidelines were developed under the umbrella of the Fraunhofer AICOS (FhP) ICT4D Competence Center (ICT4DCC). The ICT4DCC follows a collaborative model known as ‘Interface Institute’ and aims to develop ICT solutions through partnerships between scientific and industry institutions from Europe and developing African countries. By exploiting this collaborative environment, we aim to validate and refine the guidelines by applying them in products targeted at developing countries users. To this end, two of the ICT4DCC partners, the Nelson Mandela MetropolitanUniversity (NMMU) and Eduardo Mondlane University Informatics (CIUEM) are collaborating on the design and development of a mobile application for hydroponic farming following a User-Centered Design (UCD) approach. Insights from a usability evaluation of a functional prototype conducted with the intended users in South Africa were used to validated the guidelines. Further more, highlights on how the model implemented by the ICT4DCC can be a privileged medium to better serve the potential users through the implementation of these guidelines.

Key words

ICT4D, ICT, HCI, HCI4D, Guidelines, Developing Countries, Interface design