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IDIA2014 Conference
Port Elizabeth, South Africa
3-4 November 2014

Understanding Best Practices for ICTD Projects: towards a Maturity Model

Aaron Ciaghi
Fondazione Bruno Kessler

Adolfo Villafiorita
Fondazione Bruno Kessler

Lorenzo Dalvit
Rhodes University
South Africa

Full paper


The implementation of Information and Communication Technologies in developmental contexts presents specific social and technical challenges. Understanding the lessons learned and documenting best practices under extreme conditions, such as the ones found on the African continent, can provide valuable insights for ICT deployment in developing countries. At the same time, the experience in use cases and technical know-how of developed countries can help regions such as Sub-Saharan Africa in harnessing the full potential of ICT for social and economic development. This paper describes the preliminary results of an international project based on the exchange between two European institutes and two South African universities, whose goal is to define a set of best practices to improve the success rate of ICT for Development projects. This led to the definition of a Maturity Model to evaluate performing organizations with respect to what characterises a successful ICTD project to guide them in the improvement of their processes towards becoming more effective in addressing the needs of rural communities. The practices and maturity goals included in the maturity model have been collected through an extensive literature review and interviews with project managers.

Key words

Project management, maturity model, ICT4D